Key Holder (Full Time)

Boot Barn • Williston, ND

23h

About The Position

Key Holders engage with customers, create exceptional in-store experiences, and provide leadership and support to store partners. They represent Boot Barn’s mission, vision, and values while demonstrating selling and service expertise, product knowledge, visual merchandising skills, and point-of-sale proficiency. They partner with the leadership team to exceed store sales goals, develop team members, and assist with assigned store operations.

The role supports a customer-first selling culture, develops customer relationships, communicates product features and benefits, and works toward sales and customer-information goals. Key Holders maintain merchandising standards, process and replenish merchandise, complete transactions accurately, and perform opening and closing procedures. They follow company policies and applicable laws, maintain high standards of work, attendance, and appearance, and may perform other duties assigned by management.

The position requires 1 to 2 years of retail sales experience, leadership and organizational capabilities, and availability for a variety of shifts, including nights, weekends, and holidays. Scheduling flexibility and extended hours may be necessary. Up to 10% travel to support local stores may be required. The work involves mostly standing, walking, and bending, with frequent lifting, in a clean, orderly, properly lighted and ventilated workspace with moderate noise levels.

Requirements

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management, and organization skills.
• Availability to work a variety of shifts to meet business needs, including nights, weekends, and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Ability to travel up to 10% to support local stores, as needed.
• Ability to stand, walk, and squat for more than 50% of the work shift.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers.
• Close, distance, and peripheral vision, depth perception, and ability to adjust focus.
• Manual dexterity to finger, handle, feel, and type, and to reach with hands and arms.

Responsibilities

• Foster a service and selling culture and exceed customer expectations to build long-standing relationships.
• Develop expertise in product categories and communicate product knowledge, including product features and benefits, to customers.
• Maintain and achieve measurable goals, including units per transaction, average dollar per transaction, item add-ons, and customer information capture rates.
• Understand current merchandise promotions and advertisements.
• Maintain company merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and store housekeeping.
• Assist with merchandise processing and monitor and replenish floor stock.
• Complete sales transactions accurately and efficiently and maintain proper cash and media accountability at point-of-sale registers.
• Partner with the store leadership team to develop skills and improve metrics.
• Complete opening and closing procedures to company standards and comply with time and attendance policies and procedures.
• Adhere to and enforce applicable local, federal, and state laws, as well as company policies, procedures, and practices.
• Perform other duties assigned by management.
• Demonstrate high-quality work, attendance, and appearance.
• Provide leadership and support to store partners and contribute to team development.

Benefits

• Competitive hourly rate plus sales incentives (SPIFFS) and monthly store sales bonus.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed