Key Holder (Full Time)

Boot Barn • San Antonio, TX

1d • Onsite

About The Position

Key Holders engage with customers, create exceptional in-store experiences, and provide leadership and support to store partners. They represent Boot Barn’s Mission, Vision, and Values while demonstrating selling and service expertise, product knowledge, visual merchandising skills, and point-of-sale proficiency. They partner with the leadership team to exceed store sales goals, develop the team, and assist with assigned store operations.

The role emphasizes a customer-first culture, strong customer relationships, and collaboration. Key Holders support merchandise presentation and replenishment, complete accurate sales transactions, and carry out opening and closing procedures. They also help maintain company standards, comply with applicable laws and policies, and may perform other duties assigned by management.

The position involves working a variety of shifts, including nights, weekends, and holidays, with flexibility for extended hours when needed. Up to 10% travel to support local stores may be required. The work environment is a clean, orderly, properly lighted and ventilated retail workspace with moderate noise. The position involves frequent standing, walking, bending, and lifting.

Requirements

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management, and organizational skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays, to meet business needs.
• Scheduling flexibility and willingness to work extended hours when necessary.
• Ability to travel up to 10% to support local stores, as needed.
• Ability to stand, walk, and squat for more than 50% of the work shift.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers.
• Close, distance, and peripheral vision, depth perception, and ability to adjust focus.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

• Foster a service and selling culture and exceed customer expectations to build long-standing relationships.
• Develop expertise in product categories and communicate product features and benefits to customers.
• Maintain and achieve measurable goals, including units per transaction, average dollar per transaction, item add-ons, and customer information capture rates.
• Stay informed about current merchandise promotions and advertisements.
• Maintain company merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and store housekeeping.
• Assist with processing merchandise and monitor and replenish floor stock.
• Complete sales transactions accurately and efficiently and maintain proper cash and media accountability at POS registers.
• Partner with the store leadership team to develop skills and improve performance metrics.
• Complete opening and closing procedures to company standards and comply with time and attendance policies and procedures.
• Follow and enforce applicable local, federal, and state laws, as well as company policies, procedures, and practices.
• Perform other duties assigned by management.
• Demonstrate high-quality work, reliable attendance, and appropriate appearance.
• Support local stores through travel as needed.

Benefits

• Competitive hourly rate plus sales incentives (SPIFFS) and monthly store sales bonus.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed