Key Holder (Full Time)

Boot Barn•Bellingham, WA

6d•$19 - $21•Onsite

About The Position

Key Holders engage with customers, create exceptional in-store experiences, and provide leadership and support to store partners. They represent Boot Barn’s mission, vision, and values while demonstrating selling and service expertise, product knowledge, visual merchandising skills, and point-of-sale proficiency. They partner with the leadership team to exceed store sales goals, develop the team, and support assigned operational procedures. The role fosters a customer-focused selling culture, builds lasting customer relationships, and helps maintain company merchandising and operational standards. Key Holders complete opening and closing procedures, support sales and store goals, and follow applicable laws and company policies. The position requires working a variety of shifts, including nights, weekends, and holidays, with flexibility to work extended hours when necessary and travel up to 10% to support local stores as needed. Boot Barn describes its workplace as community-oriented, collaborative, inclusive, and guided by the values of the West. The work environment is clean, orderly, properly lighted and ventilated, with moderate noise levels. The physical demands are categorized as moderate and include mostly standing, walking, bending, and frequent lifting.

Requirements

1 to 2 years of retail sales experience.
Strong leadership, communication, time management, and organization skills.
Availability to work a variety of shifts, including nights, weekends, and holidays.
Flexibility with scheduling and willingness to work extended hours when necessary.
Ability to travel up to 10% to support local stores, as needed.
Ability to stand, walk, and squat for more than 50% of the work shift.
Ability to lift, move, and carry up to 40 pounds.
Ability to read, count, and write to complete documentation and reports accurately.
Ability to see, hear, and speak to communicate with partners and customers.
Close, distance, and peripheral vision; depth perception; and ability to adjust focus.
Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

Foster a service and selling culture and exceed customer expectations to build long-standing relationships.
Develop expertise in product categories and communicate product features and benefits to customers.
Maintain and achieve measurable goals, including units per transaction, average dollar per transaction, item add-ons, and customer information capture rates.
Stay informed about current merchandise promotions and advertisements.
Maintain company merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and store housekeeping.
Assist with processing merchandise and monitoring and replenishing floor stock.
Complete sales transactions accurately and efficiently and maintain proper cash and media accountability at POS registers.
Partner with the store leadership team to develop skills and improve performance metrics.
Complete opening and closing procedures to company standards and comply with time and attendance policies and procedures.
Adhere to and enforce applicable local, federal, and state laws, as well as company policies, procedures, and practices.
Perform other duties assigned by management.
Demonstrate high-quality work, attendance, and appearance.
Support store operations and sales goals, contribute to team development, and help drive store performance.

Benefits

Competitive hourly rate of $18.50–$20.50 plus sales incentives (SPIFFS) and monthly store sales bonus.
50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
Paid Time Off plan for year-round Boot Barn Partners.
Medical, dental, vision, and life insurance.
401(k) plan with company matching.
Flexible schedules and work/life balance.
Opportunities for growth at every level.

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