Key Holder (Full Time)

Boot Barn • El Cajon, CA

17h • Onsite

About The Position

Key Holders engage with customers, create an exceptional in-store experience, and provide leadership and support to store partners. They represent Boot Barn’s Mission, Vision, and Values through their words and actions, demonstrating selling and service expertise, product knowledge, visual merchandising skills, and point-of-sale proficiency. They partner with the leadership team to help exceed store sales goals, develop team members, and complete assigned operational procedures.

Boot Barn describes its workplace as collaborative and community-oriented, emphasizing togetherness, belonging, mutual support, innovation, and appreciation for each Partner’s contribution. Its vision is to offer everyone a piece of the American spirit, one handshake at a time.

The role includes customer service and sales, product education, achievement of sales metrics, merchandising and inventory support, accurate register transactions, opening and closing procedures, and compliance with company policies and applicable laws. The position requires 1–2 years of retail sales experience and availability for a variety of shifts, including nights, weekends, and holidays. The role may involve up to 10% travel to support local stores as needed.

The work environment is a clean, orderly, properly lighted and ventilated workspace with moderate noise. The work is classified as moderate physical activity, involving mostly standing, walking, bending, and frequent lifting. Reasonable accommodations may be made for qualified individuals.

Requirements

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management, and organizational skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays, to meet business needs.
• Scheduling flexibility and willingness to work extended hours when necessary.
• Ability to travel up to 10% to support local stores as needed.
• Ability to stand, walk, and squat for more than 50% of the work shift.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers.
• Close, distance, and peripheral vision, depth perception, and ability to adjust focus.
• Manual dexterity to finger, handle, feel, and type, and to reach with hands and arms.

Responsibilities

• Foster a service and selling culture and exceed customer expectations to build long-standing relationships.
• Develop expertise in product categories and communicate product features and benefits to customers.
• Maintain and achieve measurable goals, including units per transaction, average dollar per transaction, item add-ons, and customer information capture rates.
• Stay informed about current merchandise promotions and advertisements.
• Maintain company merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and store housekeeping.
• Assist with processing merchandise and monitor and replenish floor stock.
• Complete sales transactions accurately and efficiently and maintain proper cash and media accountabilities at point-of-sale registers.
• Partner with the store leadership team to develop skills and improve performance metrics.
• Complete opening and closing procedures to company standards and comply with time and attendance policies and procedures.
• Adhere to and enforce applicable local, federal, and state laws, as well as company policies, procedures, and practices.
• Perform other duties assigned by management.
• Demonstrate high-quality work, reliable attendance, and appropriate appearance.
• Apply business understanding to decisions that improve store performance.
• Address conflict directly and professionally and support communication and resolution.
• Model customer-first service behaviors that support high-quality customer experiences and loyalty.
• Set clear expectations, coach team partners, and support their development.
• Use performance results to anticipate challenges and opportunities and make decisions aligned with company goals.

Benefits

• Competitive hourly rate of $18.00–$23.00, plus sales incentives (SPIFFS) and monthly store sales bonus.
• 50% discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed