Key Holder (Full Time)

Boot Barn • Vestal, NY

5d • Onsite

About The Position

Key Holders engage with customers, create an exceptional in-store experience, and provide leadership and support to store partners. They represent Boot Barn’s Mission, Vision, and Values while demonstrating selling and service expertise, product knowledge, visual merchandising skills, and point-of-sale proficiency. They partner with the leadership team to exceed store sales goals, develop team members, and carry out assigned operational procedures.

The role includes supporting a customer-first selling culture, meeting sales and customer-engagement measures, maintaining merchandising standards and floor stock, processing merchandise, completing sales transactions, and performing opening and closing procedures. Key Holders must follow company policies and applicable laws, maintain high standards of work, attendance, and appearance, and support store operations as directed by management.

The position requires 1 to 2 years of retail sales experience, leadership and organizational skills, and availability for varied shifts, including nights, weekends, and holidays. Scheduling flexibility and extended hours may be required. Travel to local stores may be needed, up to 10%. The job involves mostly standing and walking, frequent lifting, and handling loads up to 40 pounds in a clean, orderly, moderately noisy store environment.

Boot Barn describes its workplace as a community built on togetherness, collaboration, belonging, mutual support, and respect for each Partner. The company states that it provides equal employment opportunity and reasonable accommodations as required by law.

Requirements

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time-management, and organizational skills.
• Availability to work varied shifts, including nights, weekends, and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Willingness and ability to travel up to 10% to support local stores as needed.
• Ability to stand, walk, and squat for more than 50% of the work shift.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with customers and partners.
• Close, distance, and peripheral vision; depth perception; and ability to adjust focus.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

• Foster a service and selling culture and exceed customer expectations to build lasting relationships.
• Develop expertise in product categories and communicate product features and benefits to customers.
• Maintain and achieve measurable goals, including units per transaction, average dollar per transaction, item add-ons, and customer information capture rates.
• Understand current merchandise promotions and advertisements.
• Maintain company merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and housekeeping.
• Assist with processing merchandise and monitor and replenish floor stock.
• Complete sales transactions accurately and efficiently and maintain proper cash and media accountabilities at point-of-sale registers.
• Partner with the store leadership team to develop skills and improve performance metrics.
• Complete opening and closing procedures to company standards and follow time and attendance policies and procedures.
• Follow and enforce applicable local, federal, and state laws, as well as company policies, procedures, and practices.
• Perform other duties assigned by management.
• Maintain a high level of work quality, attendance, and appearance.
• Support team development through clear expectations, consistent coaching, and skills development.
• Address workplace conflict professionally and promote communication and resolution.
• Apply knowledge of store operations, performance drivers, and goals to support business performance.
• Anticipate challenges and opportunities and make decisions aligned with the company’s mission and vision.

Benefits

• Competitive hourly rate of $17.25–$19.00, plus sales incentives (SPIFFS) and monthly store sales bonus.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Growth opportunities at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed