DSW Part Time Key Holder
About The Position
The Key Holder supports store management in activities that drive sales and results. The role demonstrates company values and partners with the management team on store priorities, focusing on the in-store customer experience, inventory management, omnichannel activities, and cashwrap efficiency while promoting a positive work environment and executing operational processes in compliance with company standards and policies. The Key Holder helps personalize customers’ experiences, maintain store standards, and complete daily opening and closing tasks, including cleaning, recovery, and maintenance. The role reviews daily communications, plans and executes tasks, monitors progress, completes operational processes, and works closely with store leadership to follow policies and procedures. The position participates in inventory activities and supports in-store omnichannel services, communicates supply needs, helps maintain a safe environment, and reports equipment issues. It also supports timekeeping, associate feedback and concerns, recognition, training, and coaching, and performs other store duties as assigned.
Requirements
- Minimum 2 years of workforce experience.
- High school graduate or equivalent.
- Excellent customer service, professionalism, a positive mindset, and enthusiasm.
- Ability to develop collaborative working relationships.
- Good verbal and written communication skills.
- Ability to work at a fast pace and hold the team accountable to time-bound expectations.
- Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
- Proficiency with technology used for customer interactions, including a register, register keyboard, iPhone, and calculator.
- Ability to spend up to 100% of working time standing or walking around the store.
- Ability to lift up to 50 pounds on an occasional to frequent basis.
- Ability to stoop, kneel, crouch, or crawl frequently.
Responsibilities
- Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and key performance indicators.
- Respond promptly to customer and associate requests or feedback.
- Maintain store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
- Review daily communications, plan and execute tasks throughout the day, and follow through on required actions.
- Review, understand, and communicate daily progress.
- Complete requested processes related to audits, donations, transfers, mismates, damages, and similar activities.
- Work with store leadership to understand and follow policies and procedures.
- Participate in inventory activities, including freight receipt, product placement, markdowns, and marking items out of stock.
- Assist management with in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
- Communicate supply needs to support business operations.
- Help ensure a safe environment for customers and associates; check equipment regularly and report issues to the Store Manager.
- Address customer and associate concerns and escalate them as needed.
- Support associate timekeeping activities.
- Provide associate performance feedback to the Store Manager and communicate associate relations issues for follow-up.
- Recognize associates using company recognition tools.
- Support the team by training and coaching associates.
- Perform other associate duties and other duties assigned by the Store Manager or other leaders.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
