DSW Part-Time Key Holder

Designer Brands•Mt Laurel, NJ

3d•Onsite

About The Position

The Key Holder supports store management in activities that drive sales and results. The role models company values and partners with the management team on store priorities, focusing on the in-store customer experience, inventory management, omni activities, cashwrap efficiency, a positive work environment, and operational compliance with company standards and policies. The Key Holder helps deliver personalized customer experiences, maintains store standards, responds promptly to customer and associate requests, and completes daily opening and closing tasks. The role also supports inventory and omni processes, helps maintain a safe and well-functioning store, assists with associate timekeeping, and trains and coaches associates.

Requirements

Minimum 2 years of workforce experience.
High school graduate or equivalent.
Excellent customer service skills, demonstrated through professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work with tempo and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and KPIs.
Respond promptly to customer and associate requests or feedback and help ensure a positive customer experience by maintaining store standards.
Complete daily opening and closing tasks, including cleaning, recovery, and maintenance standards.
Review daily communications, plan and execute tasks throughout the day, and follow through on required actions.
Review, understand, and communicate daily progress.
Complete requested processes related to audits, donations, transfers, mismates, and damages.
Work with the store leadership team to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and marking out-of-stock items.
Assist management with in-store omni activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Communicate supply needs to support successful store operations.
Help maintain a safe environment for customers and associates.
Ensure equipment is in good operating condition and report issues to the Store Manager.
Address customer and associate concerns and escalate them as needed.
Support associate timekeeping activities.
Provide associate performance feedback to the Store Manager and communicate associate relations issues for follow-up.
Recognize associates using company recognition tools.
Train and coach associates.
Perform other associate duties and other duties assigned by the Store Manager or other leaders.