DSW Part-Time Key Holder

Designer Brands•Union, NJ

12d•Onsite

About The Position

The Part-Time Key Holder supports store management in activities that drive sales and results. The role models company values and partners with the management team on store priorities, focusing on the in-store customer experience, inventory management, omnichannel activities, cashwrap efficiency, a positive work environment, and compliance with company standards and policies. The Key Holder helps maintain customer experience and store standards, responds promptly to customer and associate requests, and completes daily opening and closing tasks. The role reviews daily communications, plans and completes assigned work, communicates progress, and supports audits, donations, transfers, mismates, damages, inventory activities, and in-store omnichannel services such as Charge/Send and Buy Online Pick Up In Store. The position also helps maintain a safe store, reports equipment issues, addresses and escalates concerns, supports associate timekeeping, shares performance and employee-relations feedback with the Store Manager, and contributes to associate recognition, training, and coaching. Other store duties may be assigned.

Requirements

Minimum of 2 years of workforce experience.
High school graduate or equivalent.
Excellent customer service, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and key performance indicators.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and ensure customers have a positive experience.
Complete daily opening and closing tasks, including cleaning, recovery, and maintenance standards.
Review daily communications, plan and execute tasks throughout the day, and follow through on required actions.
Review, understand, and clearly communicate daily progress.
Complete processes related to audits, donations, transfers, mismates, and damages.
Work with the store leadership team to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Assist management with in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Communicate supply needs to support successful store operations.
Help ensure a safe environment for customers and associates.
Report equipment issues to the Store Manager and help ensure equipment is in good operating condition and checked regularly.
Address customer and associate concerns and escalate them as needed.
Support associate timekeeping activities.
Provide associate performance feedback and communicate associate-relations issues to the Store Manager for follow-up.
Recognize associates using company recognition tools.
Support the team by training and coaching associates.
Perform other associate duties and other duties assigned by the Store Manager or other leaders.