DSW Part-Time Key Holder

Designer Brands Inc.•Livingston, NJ

About The Position

The Key Holder supports store management in activities that drive sales and results. The role models company values and partners with the management team on store priorities, focusing on the in-store customer experience, inventory management, omnichannel activities, and cashwrap efficiency while promoting a positive work environment and following company standards and policies. The Key Holder helps create personalized, positive customer experiences by modeling customer experience behaviors, responding promptly to customer and associate requests, maintaining store standards, and completing daily opening and closing tasks. The role reviews daily communications, plans and completes tasks, and follows through on required actions. It also supports audits, donations, transfers, mismates, damages, inventory activities, and in-store omnichannel services such as Charge/Send and Buy Online Pick Up In Store. The position helps maintain a safe store environment, reports equipment issues, addresses and escalates concerns, supports associate timekeeping, and shares performance feedback and associate relations issues with the Store Manager. The Key Holder also recognizes, trains, and coaches associates and performs other store duties as assigned.

Requirements

At least 2 years of workforce experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and key performance indicators.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review daily communications, plan and execute tasks, and follow through on required actions.
Review, understand, and communicate daily progress.
Complete processes related to audits, donations, transfers, mismates, and damages.
Work with the store leadership team to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and mark out of stock.
Assist management with in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store.
Communicate supply needs to support store operations.
Help maintain a safe environment for customers and associates and report equipment issues to the Store Manager.
Address customer and associate concerns and escalate them as needed.
Support associate timekeeping activities.
Provide associate performance feedback and communicate associate relations issues to the Store Manager.
Recognize associates using company recognition tools.
Train and coach associates.
Perform other associate duties and other duties as assigned by the Store Manager or other leaders.