DSW Part Time Key Holder

Designer Brands•Miramar, FL

12d•Onsite

About The Position

The Key Holder supports store management in activities that drive sales and results while demonstrating company values: We Love What We Do, We Own What We Do, We Do What's Right, and We Belong. The role partners with the management team on store priorities, focusing on the in-store customer experience, inventory management, omni activities, cashwrap efficiency, a positive work environment, and compliant execution of operational processes. The Key Holder models customer experience behaviors, supports daily store operations and opening and closing tasks, contributes to inventory and omni-channel activities, and helps maintain a safe and welcoming environment. The role also supports, trains, and coaches associates and communicates concerns and performance feedback to the Store Manager.

Requirements

At least 2 years of workforce experience.
High school graduate or equivalent.
Excellent customer service skills, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to work nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and KPIs.
Respond promptly to customer and associate requests or feedback.
Maintain store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review daily communications, plan and complete tasks, and follow through on required actions.
Review, understand, and communicate daily progress.
Complete requested processes related to audits, donations, transfers, mismates, and damages.
Work with store leadership to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Assist management with in-store omni activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Communicate supply needs to support operations.
Help maintain a safe environment for customers and associates; report equipment issues to the Store Manager.
Address customer and associate concerns and escalate them as needed.
Support associate timekeeping activities.
Provide associate performance feedback and communicate associate relations issues to the Store Manager for follow-up.
Recognize associates using company recognition tools.
Train and coach associates.
Perform other associate duties and other duties assigned by the Store Manager or other leaders.