DSW Part Time Key Holder
About The Position
The Key Holder supports store management in activities that drive sales and results. The role models company values and partners with the management team on store priorities, focusing on the in-store customer experience, inventory management, omnichannel activities, cashwrap efficiency, a positive work environment, and compliance with company standards and policies. The Key Holder helps deliver a personalized, consistent customer experience; maintains store standards; completes opening and closing tasks; reviews daily communications and follows through on tasks; and supports audits and other store processes. The role participates in inventory and omnichannel activities, communicates supply needs, helps maintain a safe store and properly functioning equipment, supports associate timekeeping, and shares feedback or concerns with the Store Manager. The Key Holder also recognizes, trains, and coaches associates and performs other store duties as needed.
Requirements
- At least 2 years of workforce experience.
- High school graduate or equivalent.
- Excellent customer service, professionalism, a positive mindset, and enthusiasm.
- Ability to develop collaborative working relationships.
- Good verbal and written communication skills.
- Ability to work at a fast pace and hold the team accountable for time-bound expectations.
- Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
- Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
- Ability to spend up to 100% of working time standing or walking around the store.
- Ability to lift up to 50 pounds on an occasional to frequent basis.
- Ability to stoop, kneel, crouch, or crawl on a frequent basis.
Responsibilities
- Model Customer Experience Leader behaviors and redirect associate behaviors to help achieve store goals and KPIs.
- Respond promptly to customer and associate requests or feedback.
- Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
- Review daily communications, plan and execute tasks, and follow through on required actions.
- Review, understand, and communicate daily progress.
- Complete processes related to audits, donations, transfers, mismates, and damages.
- Work with the store leadership team to understand and follow policies and procedures.
- Participate in inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
- Assist management with in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
- Communicate supply needs to support store operations.
- Help maintain a safe environment for customers and associates; report equipment issues to the Store Manager.
- Address associate and customer concerns and escalate them as needed.
- Support associate timekeeping activities.
- Provide the Store Manager with feedback on associate performance and communicate associate relations issues for follow-up.
- Recognize associates using company recognition tools.
- Train and coach associates.
- Perform other associate duties and other duties assigned by the Store Manager or other leaders.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
