DSW Part-Time Key Holder

Designer Brands Inc.•Union, NJ

About The Position

The Part-Time Key Holder supports store management in activities that drive sales and results. The role models company values and partners with the management team on store priorities, including the in-store customer experience, inventory management, omni activities, and cashwrap efficiency. The Key Holder promotes a positive work environment and executes operational processes in compliance with company standards and policies. The position helps maintain a positive customer experience by modeling customer-focused behaviors, responding promptly to customer and associate requests, maintaining store standards, and completing daily opening and closing tasks. It also supports inventory and omnichannel operations, helps maintain a safe store environment, assists with associate timekeeping, and trains and coaches associates. The role requires availability for nights, weekends, holidays, and shifts outside traditional business hours.

Requirements

At least 2 years of workforce experience.
High school graduate or equivalent.
Excellent customer service skills, including professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and Key Performance Indicators.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review daily communications, plan and execute tasks throughout the day, and follow through on required actions.
Review, understand, and clearly communicate daily progress.
Complete requested processes related to audits, donations, transfers, mismates, and damages.
Work with the store leadership team to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and marking items out of stock.
Assist management with omnichannel activities, including Charge/Send and Buy Online Pick Up In Store.
Communicate supply needs to support successful store operations.
Help ensure a safe environment for customers and associates, and report equipment issues to the Store Manager.
Address associate and customer concerns and escalate them as needed.
Support associate timekeeping activities.
Provide associate performance feedback to the Store Manager and communicate associate relations issues for follow-up.
Recognize associates using company recognition tools.
Train and coach associates.
Perform other associate duties and other duties assigned by the Store Manager or other leaders.