DSW Part-Time Key Holder

Designer Brands Inc.•Brookfield, WI

About The Position

The Part-Time Key Holder supports store management in activities that drive sales and results. The role demonstrates company values and partners with the management team on store priorities, focusing on the in-store customer experience, inventory management, omni activities, and cashwrap efficiency. The Key Holder promotes a positive work environment and executes operational processes in compliance with company standards and policies. The position helps deliver a personalized and consistently positive customer experience by modeling Customer Experience Leader behaviors, responding promptly to customer and associate requests or feedback, maintaining store standards, and completing daily opening and closing tasks. It reviews daily communications, plans and executes tasks, communicates progress, and completes requested operational processes. The Key Holder participates in inventory activities and supports in-store omni services, helps maintain a safe environment, reports equipment issues, addresses and escalates concerns, supports timekeeping, and shares associate performance or relations issues with the Store Manager. The role also recognizes, trains, and coaches associates and performs other store duties as assigned.

Requirements

At least 2 years of workforce experience.
High school graduate or equivalent.
Excellent customer service skills, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl on a frequent basis.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to help achieve store goals and KPIs.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review daily communications, plan and execute tasks, and follow through on required actions.
Review, understand, and communicate daily progress.
Complete requested processes related to audits, donations, transfers, mismates, and damages.
Work with the store leadership team to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and marking out of stock items.
Assist management with in-store omni activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Communicate supply needs to support successful store operations.
Help maintain a safe environment for customers and associates; report equipment issues to the Store Manager.
Address customer and associate concerns and escalate them as needed.
Support associate timekeeping activities.
Provide the Store Manager with feedback on associate performance and communicate associate relations issues for follow-up.
Recognize associates using company recognition tools.
Train and coach associates.
Perform other associate duties and duties assigned by the Store Manager or other leaders.