DSW Part Time Key Holder

Designer Brands Inc.•California, MD

11d•Onsite

About The Position

The Key Holder supports store management in activities that drive sales and results. The role models company values—We Love What We Do, We Own What We Do, We Do What's Right, and We Belong—and partners with the management team on store priorities. These priorities include the in-store customer experience, inventory management, omnichannel activities, cashwrap efficiency, maintaining a positive work environment, and executing operational processes in accordance with company standards and policies. The Key Holder helps personalize the customer experience, maintain store standards, and ensure daily opening and closing tasks are completed. The role supports inventory and omnichannel operations, communicates supply needs, promotes a safe environment, and assists with associate timekeeping, coaching, recognition, and performance feedback. The position also performs other duties assigned by store leadership.

Requirements

At least 2 years of workforce experience.
High school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds occasionally to frequently.
Ability to stoop, kneel, crouch, or crawl frequently.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and KPIs.
Respond promptly to customer and associate requests or feedback.
Maintain store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review daily communications, plan and complete tasks, and follow through on required actions.
Review, understand, and clearly communicate daily progress.
Complete requested processes related to audits, donations, transfers, mismates, and damages.
Work with the store leadership team to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and marking out of stock items.
Assist management with in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Communicate supply needs to support store operations.
Help maintain a safe environment for customers and associates; report equipment issues to the Store Manager.
Address customer and associate concerns and escalate them as needed.
Support associate timekeeping activities.
Provide the Store Manager with associate performance feedback and communicate associate relations issues for follow-up.
Recognize associates using company recognition tools.
Train and coach associates.
Perform other associate duties and duties assigned by the Store Manager or other leaders.