DSW Part Time Key Holder

Designer Brands•Federal Way, WA

1d•Onsite

About The Position

The Key Holder supports store management in activities that drive sales and results. The role demonstrates company values and partners with the management team on store priorities, focusing on the in-store customer experience, inventory management, omni activities, cashwrap efficiency, a positive work environment, and compliant execution of operational processes. The Key Holder models customer-focused behaviors, responds promptly to customer and associate requests, maintains store standards, and completes daily opening and closing tasks. The role also supports inventory and omni operations, helps maintain a safe store, assists with associate timekeeping, training, and coaching, and shares associate performance and relations concerns with the Store Manager.

Requirements

Minimum two years of workforce experience.
High school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and KPIs.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and ensure customers have a positive experience.
Complete daily opening and closing tasks, including cleaning, recovery, and maintenance standards.
Review daily communications, plan and execute tasks, and follow through on required actions.
Review, understand, and clearly communicate daily progress.
Complete processes related to audits, donations, transfers, mismates, and damages.
Work with the store leadership team to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
Assist management with in-store omni activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Communicate supply needs to support successful business operations.
Help ensure a safe environment for customers and associates.
Check that equipment is in good operating condition and report issues to the Store Manager.
Address associate and customer concerns and escalate them as needed.
Support associate timekeeping activities.
Provide the Store Manager with feedback on associate performance and communicate associate relations issues for follow-up.
Recognize associates using company recognition tools.
Support the team by training and coaching associates.
Perform other associate duties within the store and other duties assigned by the Store Manager or other leaders.