DSW Part Time Key Holder
About The Position
The Part Time Key Holder supports store management in activities that drive sales and results while modeling company values: We Love What We Do, We Own What We Do, We Do What's Right, and We Belong. The role partners with the management team on store priorities, with a focus on the in-store customer experience, inventory management, omnichannel activities, and cashwrap efficiency. It helps promote a positive work environment and ensures operational processes are carried out in compliance with company standards and policies. The Key Holder helps deliver a personalized and consistent customer experience, maintains store standards, and completes daily opening and closing tasks such as cleaning, recovery, and maintenance. The role reviews daily communications, plans and follows through on tasks, supports audits and inventory processes, and assists with omnichannel services such as Charge/Send and Buy Online Pick Up In Store (BOPIS). The position also helps maintain a safe environment, responds to customer and associate concerns, supports timekeeping activities, and provides performance feedback and associate-relations information to the Store Manager. It supports the team through recognition, training, and coaching, and performs other store associate duties as needed.
Requirements
- Minimum of 2 years of workforce experience.
- High school graduate or equivalent.
- Excellent customer service, professionalism, a positive mindset, and enthusiasm.
- Ability to develop collaborative working relationships.
- Good verbal and written communication skills.
- Ability to work at a fast pace and hold the team accountable to time-bound expectations.
- Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
- Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
- Ability to spend up to 100% of working time standing or walking around the store.
- Ability to lift up to 50 pounds on an occasional to frequent basis.
- Ability to stoop, kneel, crouch, or crawl frequently.
Responsibilities
- Model Customer Experience Leader behaviors and redirect associate behaviors to help achieve store goals and KPIs.
- Respond promptly to customer and associate requests or feedback.
- Maintain store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
- Review daily communications, plan and execute tasks, and follow through on required actions.
- Review, understand, and communicate daily progress.
- Complete processes related to audits, donations, transfers, mismates, and damages.
- Work with the store leadership team to follow policies and procedures.
- Participate in inventory activities, including freight receipt, product placement, markdowns, and mark out of stock (MOOS).
- Assist management with in-store omnichannel activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
- Communicate supply needs to support store operations.
- Help maintain a safe environment for customers and associates, and report equipment issues to the Store Manager.
- Address associate and customer concerns and escalate them as needed.
- Support associate timekeeping activities.
- Provide the Store Manager with feedback on associate performance and communicate associate-relations issues for follow-up.
- Recognize associates using company recognition tools.
- Train and coach associates.
- Perform other associate duties and duties assigned by the Store Manager or other leaders.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
