DSW Part-Time Key Holder

Designer Brands Inc.•Savannah, GA

About The Position

The Key Holder supports store management in activities that drive sales and results while demonstrating the company values: We Love What We Do, We Own What We Do, We Do What's Right, and We Belong. The role partners with the management team on store priorities, with a focus on in-store customer experience, inventory management, omni activities, and cashwrap efficiency. The Key Holder also promotes a positive work environment and executes operational processes in compliance with company standards and policies. The position helps deliver a personalized customer experience by modeling Customer Experience Leader behaviors, maintaining store standards, responding promptly to customers and associates, and completing daily opening, closing, cleaning, recovery, and maintenance tasks. It reviews daily communication, plans and completes tasks, and communicates progress. The Key Holder completes operational processes such as audits, donations, transfers, mismates, and damages; participates in inventory activities such as freight receipt, product placement, markdowns, and mark out of stock; and assists with in-store omni activities including Charge/Send and Buy Online Pick Up In Store (BOPIS). The role also helps maintain a safe environment, reports equipment issues, supports associate timekeeping, provides performance feedback to the Store Manager, and helps train, coach, and recognize associates.

Requirements

At least 2 years of workforce experience.
High school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast pace and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency with technology used in customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to support store goals and Key Performance Indicators.
Respond promptly to customer and associate requests or feedback.
Maintain store standards and complete daily opening and closing tasks, including cleaning, recovery, and maintenance.
Review daily communications, plan and execute tasks, and follow through on required actions.
Review, understand, and clearly communicate daily progress.
Complete requested processes related to audits, donations, transfers, mismates, and damages.
Work with the store leadership team to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and mark out of stock.
Assist management with in-store omni activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Communicate supply needs to support business operations.
Help ensure a safe environment for customers and associates; report equipment issues to the Store Manager.
Address customer and associate concerns and escalate as needed.
Support associate timekeeping activities.
Provide the Store Manager with associate performance feedback and communicate associate relations issues for follow-up.
Recognize associates using company recognition tools.
Train and coach associates.
Perform other associate duties and other duties assigned by the Store Manager or other leaders.