DSW Part Time Key Holder

Designer Brands•Altamonte Springs, FL

1d•Onsite

About The Position

The Key Holder supports store management in activities that drive sales and results. The role demonstrates company values and partners with the management team on store priorities, with a focus on the in-store customer experience, inventory management, omni activities, and cashwrap efficiency. The Key Holder promotes a positive work environment and executes operational processes in compliance with company standards and policies. The position helps personalize the customer experience by modeling Customer Experience Leader behaviors, maintaining store standards, responding promptly to customer and associate requests, and completing daily opening and closing tasks. It also supports audits and other store processes, inventory activities, omni services, safe store operations, associate timekeeping, training, coaching, and recognition.

Requirements

Minimum of 2 years of workforce experience.
High school graduate or equivalent.
Excellent customer service, professionalism, a positive mindset, and enthusiasm.
Ability to develop collaborative working relationships.
Good verbal and written communication skills.
Ability to work at a fast tempo and hold the team accountable to time-bound expectations.
Availability to meet business needs, including nights, weekends, holidays, and shifts outside traditional business hours.
Proficiency using technology for customer interactions, including a register, register keyboard, iPhone, and calculator.
Ability to spend up to 100% of working time standing or walking around the store.
Ability to lift up to 50 pounds on an occasional to frequent basis.
Ability to stoop, kneel, crouch, or crawl frequently.

Responsibilities

Model Customer Experience Leader behaviors and redirect associate behaviors to help achieve store goals and KPIs.
Respond to customer and associate requests or feedback with a high sense of urgency.
Maintain DSW store standards and ensure customers have a positive experience.
Complete daily opening and closing tasks, including cleaning, recovery, and maintenance standards.
Review daily communications, plan and execute tasks throughout the day, and follow through on required actions.
Review, understand, and clearly communicate daily progress.
Complete requested processes related to audits, donations, transfers, mismates, and damages.
Work with the store leadership team to understand and follow policies and procedures.
Participate in inventory activities, including freight receipt, product placement, markdowns, and marking out-of-stock items.
Assist management with in-store omni activities, including Charge/Send and Buy Online Pick Up In Store (BOPIS).
Communicate supply needs to support successful operations.
Help ensure a safe environment for customers and associates.
Check that equipment is in good operating condition and report issues to the Store Manager.
Address associate and customer concerns and escalate them as needed.
Support associate timekeeping activities.
Provide feedback to the Store Manager on associate performance and communicate associate relations issues for follow-up.
Recognize associates using company recognition tools.
Support the team by training and coaching associates.
Perform other associate duties within the store and other duties assigned by the Store Manager or other leaders.