Key Holder Jobs

About The Position

Requirements

• At least 1 year of retail or sales experience.
• Experience with POS systems and cash handling.
• Strong customer service and clienteling skills.
• Demonstrated reliability, attendance, and punctuality.
• Sound judgment and confidence serving as the point of contact during a shift.
• Strong organizational skills and attention to detail.
• Clear written and verbal communication skills.
• Availability to work opening and closing shifts, weekends, and holidays.
• Ability to stand and walk for up to 8 hours per shift, use stairs and ladders while carrying product, and safely lift up to 30 lbs.

Nice To Haves

• Prior key holder or opening and closing experience.
• Experience with Shopify POS.
• Experience training or onboarding new team members.
• Knowledge of menswear, fit, and fabrics.

Responsibilities

• Greet and engage customers, advising them on style, fit, and product features.
• Drive individual and store sales through clienteling and product expertise.
• Open and close the store according to company procedures, including managing keys, alarm codes, and building security.
• Count cash drawers, reconcile registers, prepare deposits, and complete end-of-day reporting.
• Lead shifts when a manager is not on site by assigning floor zones, breaks, and tasks.
• Resolve customer concerns and routine operational issues, escalating matters to the Store Manager when appropriate.
• Model sales techniques and product knowledge for newer team members and support onboarding.
• Accurately process sales, returns, exchanges, repairs, and alteration orders at the register.
• Track alteration and repair orders from intake through customer pickup.
• Partner with the e-commerce customer service team to resolve cross-channel customer issues.
• Receive, process, and stock incoming shipments; support cycle counts and inventory accuracy.
• Maintain merchandising standards, floor sets, and cleanliness on the sales floor and in the stockroom.
• Communicate shift notes, sales results, and operational issues to the Store Manager at handoff.

Benefits

• Employee discount on Taylor Stitch product.