Retail Key Holder

Skechers • Buffalo, NY

12d • $18 - $19

About The Position

Skechers is hiring a Retail Key Holder, also known as a Floor Leader, for an entry-level retail management role. The position contributes to store operations, supports sales goals, helps maintain a premium shopping environment, and mentors team members to deliver exceptional customer service. The role offers opportunities to develop retail leadership and store operations skills and advance within Skechers.

The hourly pay range is $18.03–$19.13, with a starting rate of $18.03. The role requires a varied schedule that may include evenings, weekends, and holidays. A high school diploma or equivalent and prior relevant leadership experience are preferred but not required.

Requirements

• Must be at least 18 years of age at the time of application.
• Ability to work a varied schedule, including evenings, weekends, and holidays.
• Problem-solving skills to resolve in-store issues.
• Strong organizational skills to manage inventory, staffing, and operational tasks.
• Ability and desire to foster a respectful, safe, and fun environment for store employees.
• Comfort mentoring team members and communicating with all levels of the store team.
• Ability to act with confidentiality and urgency.
• Sales skills to drive revenue growth and meet targets.
• Excellent written, verbal, and interpersonal communication skills.

Nice To Haves

• High school diploma or equivalent; preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality; preferred but not required.

Responsibilities

• Engage with customers and provide expert advice on Skechers products to help them find the right fit and have a positive shopping experience.
• Supervise daily store operations, including opening and closing procedures as required, and support security protocols and operational standards.
• Mentor and support team members in customer service, sales, and daily operations.
• Contribute to store and individual sales targets by using effective selling techniques and promoting Skechers products.
• Execute merchandising plans, restock products, and maintain store cleanliness.
• Oversee stock and inventory routines and collaborate with store management on operational needs.
• Identify and resolve in-store challenges to support a smooth customer shopping experience.

Benefits

• Competitive pay with regular increases.
• Discounts on Skechers footwear, apparel, and accessories, including Friends and Family discounts.
• Flexible schedules to support work-life balance.
• On-the-job training in retail leadership, customer service management, and store operations.
• Opportunities for career advancement in retail management.
• Additional benefits and perks to be reviewed during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED