Anthropologie Key Holder

Anthropologie•Charlotte, NC

9d•Onsite

About The Position

A Key Holder contributes to creating a customer-centric store environment by supporting the store leadership team with service, selling, and daily processes. The role requires expertise in operating procedures and contributing to mentorship of the associate team. The Key Holder helps deliver customer connection, support sales and store metrics, assist with team training, and maintain store operations and visual standards. The role is based at 4400 Sharon Rd., Charlotte, North Carolina, 28211.

Requirements

Anthro brand fan.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Collaborate with the leadership team to cultivate genuine customer connections and ensure customers feel welcome, heard, and valued.
Drive sales and store metrics by using key performance indicators to set team and zoning goals.
Use technology to deliver a seamless omni-channel shopping experience through execution of omni services.
Help manage the store environment and customer experience by facilitating an energized pace, positive team interactions, and daily zone management.
Use decision-making skills to solve problems and enhance customer experiences.
Support associate training, including onboarding new hires.
Support daily operating processes, including opening and closing procedures, maintaining store standards, restocking products, and helping with facilities or IT issues.
Collaborate with key partners on shipment and omni fulfillment processes; support visual standards, product stock levels, and markdowns.
Support daily tasks that maintain store standards and cleanliness; stay current on monthly visual messaging and store concept updates.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Check in with leadership to maintain communication and teamwork toward store objectives; remain open and responsive to feedback.
Share insights about customer and employee experiences with the Store Manager.
Contribute to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team-building activities.