Anthropologie Key Holder

Anthropologie•Montclair, NJ

12d•Onsite

About The Position

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. The role requires expertise in operating procedures and contributes to mentoring the associate team. The Key Holder supports customer connection and sales, helps manage the store environment and team, assists with operational and visual standards, and contributes to clear communication and positive team relationships.

Requirements

Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Nice To Haves

Anthro brand fan.

Responsibilities

Collaborate with the leadership team to cultivate an environment of genuine customer connection where customers feel welcome, heard, and valued.
Take initiative to drive sales and store metrics by using key performance indicators to set team and zoning goals.
Use technology to deliver a seamless omnichannel shopping experience through execution of omnichannel services.
Help manage the store environment and customer experience by facilitating an energized pace, positive team interactions, and management of daily zones.
Act as an elevated team member, use decision-making skills to support problem solving, and enhance customers’ experiences.
Support associate team training, including onboarding new hires.
Support daily operating processes, including opening and closing procedures, maintaining store standards, restocking products, and helping with facilities or IT issues.
Collaborate with key partners to facilitate shipment and omnichannel fulfillment processes; support visual standards, product stock levels, and markdowns.
Help store leadership maintain standards and cleanliness by supporting daily tasks; stay current on monthly visual messaging and in-store concept updates.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Check in with leadership to maintain communication and teamwork on store objectives; remain open and responsive to feedback.
Provide insights about the customer and employee experience and communicate feedback to the Store Manager.
Contribute to positive team morale through brand and store initiatives, including the SPARKED Journal, employee recognition, and team-building activities.