Anthropologie Key Holder

Urban Outfitters•Corte Madera, CA

1d•$20 - $22•Onsite

About The Position

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. The role is knowledgeable about operating procedures and helps mentor the associate team. It supports customer experience, team leadership, visual standards, business operations, and communication across the store.

Requirements

Anthro brand fan.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Collaborate with the leadership team to create an environment of genuine customer connection where customers feel welcome, heard, and valued.
Take initiative to drive sales and store metrics by using key performance indicators to set team and zoning goals.
Use technology to deliver a seamless omnichannel shopping experience by executing omni services.
Help manage the store environment and customer experience by maintaining an energized pace, positive team atmosphere, and daily zones.
Use decision-making skills to support problem solving and enhance each customer’s experience.
Support training of the associate team, including new-hire onboarding.
Support daily operating processes, including opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues.
Collaborate with key partners to facilitate shipment and omni fulfillment processes; support visual standards, product stock levels, and markdowns.
Support daily tasks that maintain store standards and cleanliness, and stay current on monthly visual messaging and concept updates.
Contribute to an inclusive work environment by listening to others and seeking different perspectives.
Check in with leadership to maintain communication and teamwork on store objectives, and respond openly to feedback.
Share insights about the customer and employee experience with the Store Manager.
Contribute to positive team morale through brand and store initiatives, including the SPARKED Journal, employee recognition, and team-building activities.