Anthropologie Key Holder

Urban Outfitters•Woodcliff Lake, NJ

5d•Onsite

About The Position

A Key Holder contributes to a customer-centric store environment by supporting the store leadership team with service, selling, and daily processes. The role requires expertise in operating procedures and includes mentoring and supporting the associate team. The Key Holder helps deliver welcoming customer experiences, achieve store metrics, maintain operating and visual standards, and foster effective communication and positive team morale.

Requirements

Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Nice To Haves

Anthro brand fan.

Responsibilities

Collaborate with the leadership team to foster genuine customer connections and ensure customers feel welcome, heard, and valued.
Use key performance indicators to set team and zoning goals and take initiative to drive sales and store metrics.
Use technology to deliver a seamless omnichannel shopping experience by executing omnichannel services.
Help manage the store environment and customer experience by maintaining an energized pace, supporting team positivity, and managing daily zones.
Use decision-making and problem-solving skills to support the team and improve customer experiences.
Support associate training, including onboarding new hires.
Support daily operating processes, including opening and closing procedures, maintaining store standards, restocking products, and assisting with facilities or IT issues.
Work with key partners to facilitate shipment and omnichannel fulfillment, support visual standards and product stock levels, and process markdowns.
Assist store leadership with standards and cleanliness by completing daily tasks, and stay current on monthly visual messaging and store concept updates.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Communicate with leadership about teamwork and progress toward store objectives, and be open and responsive to feedback.
Share insights about customer and employee experiences with the Store Manager.
Support positive team morale through brand and store initiatives, including the SPARKED Journal, employee recognition, and team-building activities.