Anthropologie Key Holder

Urban Outfitters•New York, NY

11d•Onsite

About The Position

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. The role is an expert in operating procedures and contributes to mentoring the associate team. The Key Holder supports customer experience, team leadership, store operations, visual standards, and communication, while helping maintain a welcoming and inclusive environment.

Requirements

Leadership experience.
Experience being a team player.
Ability to work flexible hours, including nights, weekends, and holidays, to meet store needs.
Eagerness to learn and grow within the organization.

Nice To Haves

Anthro brand fan.

Responsibilities

Collaborate with the leadership team to cultivate genuine customer connections and ensure customers feel welcome, heard, and valued.
Take initiative to drive sales and store metrics by using key performance indicators to set team and zoning goals.
Use technology to deliver a seamless omnichannel shopping experience through execution of omnichannel services.
Help manage the store environment and customer experience by maintaining an energized pace, team positivity, and daily zones.
Exercise decision-making skills to support problem solving and enhance customer experiences.
Support associate team training, including new-hire onboarding.
Support daily operating processes, including opening and closing procedures, maintaining store standards, restocking products, and assisting with facilities or IT issues.
Collaborate with key partners on shipment and omnichannel fulfillment processes; support visual standards, product stock levels, and markdowns.
Assist store leadership in maintaining standards and cleanliness through daily tasks, and stay current on monthly visual messaging and concept updates.
Contribute to an inclusive work environment by listening to others and seeking different perspectives.
Communicate and coordinate with leadership on store objectives, and remain open and responsive to feedback.
Share insights about customer and employee experiences with the Store Manager.
Support positive team morale through brand and store initiatives, including the SPARKED Journal, employee recognition, and team-building activities.