Anthropologie Key Holder

Anthropologie•City of Syracuse, NY

2d•Onsite

About The Position

A Key Holder contributes to creating a customer-centric store environment by supporting the store leadership team with service, selling, and daily processes. The role requires expertise in operating procedures and includes mentoring associates. The Key Holder supports customer experience, sales and store metrics, team leadership, store operations, visual standards, and communication across the team.

Requirements

Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.
Interest in the Anthropologie brand.

Responsibilities

Collaborate with the leadership team to cultivate genuine customer connections and ensure customers feel welcome, heard, and valued.
Drive sales and store metrics by using key performance indicators to set team and zoning goals.
Use technology to deliver a seamless omnichannel shopping experience by executing omnichannel services.
Help manage the store environment and customer experience by maintaining an energized pace, team positivity, and daily zones.
Exercise decision-making to support problem-solving and enhance each customer’s experience.
Support associate training, including new-hire onboarding.
Support opening and closing procedures, store standards, product restocking, and facilities or IT issues.
Collaborate with key partners on shipment and omnichannel fulfillment processes; support visual standards, product stock levels, and markdowns.
Help store leadership maintain standards and cleanliness through daily tasks, and stay current on monthly visual messaging and concept updates.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Check in with leadership to maintain communication and teamwork toward store objectives, and respond openly to feedback.
Share customer and employee experience insights and feedback with the Store Manager.
Support positive team morale through brand and store initiatives, including the SPARKED Journal, employee recognition, and team-building activities.