Anthropologie Key Holder

Urban Outfitters•Charlottesville, VA

14d•Onsite

About The Position

A Key Holder contributes to creating a customer-centric environment by supporting the store leadership team in service, selling, and daily processes. The role requires expertise in operating procedures and contributing to mentorship of the associate team. The Key Holder helps cultivate genuine customer connections, drives sales and store metrics, supports an energized team environment, and assists with daily store operations. They collaborate with leadership and other partners to deliver a seamless omni-channel shopping experience and maintain visual and operational standards. URBN offers employee perks and benefits. Availability and eligibility for specific benefits may depend on location and employment status.

Requirements

Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Nice To Haves

Anthro brand fan.

Responsibilities

Collaborate with the leadership team to cultivate a welcoming environment where customers feel heard and valued.
Take initiative to drive sales and store metrics using key performance indicators to set team and zoning goals.
Use technology to deliver a seamless omni-channel shopping experience by executing omni services.
Help manage the store environment and customer experience by maintaining an energized pace, positive team atmosphere, and daily zones.
Use decision-making and problem-solving skills to support the team and enhance customer experiences.
Support associate training, including new-hire onboarding.
Support opening and closing procedures, store standards, product restocking, and facilities or IT issues.
Collaborate with partners on shipment and omni fulfillment processes; support visual standards, product stock levels, and markdowns.
Help maintain store standards and cleanliness through daily tasks, and stay current on monthly visual messaging and concept updates.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Communicate and coordinate with leadership on store objectives, remain open to feedback, and share customer and employee experience insights with the Store Manager.
Contribute to positive team morale through brand and store initiatives, including the SPARKED Journal, employee recognition, and team-building activities.