Key Holder

VICI • Walnut Creek, CA

12d • $21 - $24

About The Position

The Key Holder assists the Store Management team in maximizing sales, providing an exceptional shopping experience, and managing the store in accordance with company standards. The role represents the VICI brand by creating memorable customer experiences and serves as backup to management as needed. The position is full-time and requires 40 hours per week. Schedules may include morning and afternoon shifts, evenings, and weekends, depending on business needs.

Requirements

• High school diploma.
• 1–3 years of prior retail experience.
• Fluency in reading, writing, speaking, and understanding English, with professional-level verbal and written communication.
• Ability to work in a fast-paced startup environment, take initiative, and adapt quickly to change.
• High degree of personal and professional integrity.
• Ability to prioritize assignments and shift work based on department needs or business goals.
• Strong customer-service orientation and a kind, gentle approach with customers.
• Ability to work independently, stay self-motivated, and work effectively on a team.
• Clear verbal and written communication skills.
• Excellent problem-solving skills and willingness to think creatively to resolve issues.
• Knowledge and proficiency with Windows (Word, Excel, PowerPoint), Mac, Google products, and standard applications such as Slack, Office365, and Chrome.

Responsibilities

• Meet personal and store sales goals by ensuring each customer receives outstanding customer service.
• Support or perform opening and closing duties on behalf of management, including counting and opening or closing registers, placing the daily deposit in the safe, and organizing and restocking the sales floor and backroom.
• Ensure the building is secure when leaving by setting the alarm and locking doors.
• Keep the sales floor clean, organized, and aesthetically pleasing.
• Greet and assist customers while building relationships and providing a great customer experience.
• Handle customer issues regarding orders and returns, escalating customer concerns urgently when necessary.
• Reach out to clients by email, phone, and text to strengthen relationships.
• Build returning-client business by developing and maintaining long-lasting relationships.
• Remain open to coaching and feedback to develop in the role.
• Check and respond to emails promptly.
• Receive products in NetSuite and make inventory adjustments.
• Manage and maintain inventory and process shipments as needed.
• Package, label, and ship phone orders.
• Maintain excellent knowledge of company products and department policies.

Benefits

• Medical insurance for eligible employees.
• Dental insurance for eligible employees.
• Vision insurance for eligible employees.
• 401(k) retirement plan with company matching for eligible employees.
• Paid time off and sick time.
• Employee discount on VICI merchandise.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED