Urban Outfitters Seasonal Key Holder

Urban Outfitters•Bellevue, WA

10d•$23 - $23•Onsite

About The Position

The Key Holder collaborates with the store management team in supervising daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. This role represents the Urban Outfitters brand, leads by example in delivering exceptional customer service, and supports a seamless omnichannel shopping experience. The Key Holder helps lead floor service, communicates sales goals and key metrics, shares product knowledge, and assists with daily opening and closing procedures, shipment processing, restocking, and store visual standards. The position also supports onboarding and training, contributes to an inclusive team environment, and upholds safety, inventory accuracy, loss prevention, and company policies.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand representative reflective of company values.
Lead by example in delivering extraordinary service, cultivating genuine customer connections, and using customer feedback to improve interactions.
Deliver a seamless omnichannel shopping experience using available tools, including MPOS, POS, and in-store and curbside pickup.
Actively participate as a floor service leader by maintaining an energized pace and positive service environment, communicating daily sales goals and key metrics, and addressing zone and floor needs.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Exercise decision-making and multitasking while prioritizing service over tasks.
Support daily opening and closing office procedures, operational tasks, and projects with the store management team.
Coordinate with key partners on shipment processing, restocking, product placement, and maintenance of visual and display standards.
Ensure omnichannel orders are processed accurately and promptly.
Follow store safety standards, support inventory accuracy and product-loss reduction, and uphold company policies and procedures.
Contribute to an inclusive work environment by listening to others and seeking different perspectives.
Support new-hire orientation and training, and provide the leadership team with feedback on associate performance and promotability.
Develop new skills, respond to feedback, and enhance the customer experience through positive and authentic interactions.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.