Urban Outfitters Seasonal Key Holder

Urban Outfitters•Seattle, WA

22h•Onsite

About The Position

The Key Holder collaborates with the store management team in supervising daily store operations. Key Holders help set a fun, energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. The position represents the Urban Outfitters brand, supports an exceptional and seamless omnichannel customer experience, helps lead and develop the team, and contributes to store operations, visual standards, safety, and profitability.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the brand in a manner reflective of company values.
Lead by example in maintaining a service culture that provides extraordinary service and cultivates genuine customer connections; use customer feedback to improve interactions.
Deliver a seamless omnichannel shopping experience using available customer-service tools, including MPOS, POS, in-store pickup, and curbside pickup.
Serve as a floor service leader by maintaining an energized pace and positive service environment, communicating daily sales goals and key metrics, and addressing zone and floor needs.
Teach and share product knowledge, brand messaging, and methods for exceptional customer interactions using brand resources.
Exercise decision-making and multitasking as an elevated team member, prioritizing service over tasks.
Support store management with daily opening and closing office procedures, operational tasks, and projects.
Work with key partners to process shipments, restock and place products, and maintain visual and display standards; ensure omnichannel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Support new-hire orientation and training, and provide leadership with feedback on associate performance and promotability.
Develop new skills, respond openly to feedback, and enhance customer experience through positive, authentic interactions.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.