Urban Outfitters Seasonal Key Holder

Urban Outfitters • Bellevue, WA

9d • $23 - $23 • Onsite

About The Position

The Key Holder collaborates with the store management team to supervise daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. This position represents the Urban Outfitters brand, supports service and sales goals, assists with leadership and team development, and helps maintain store operations and visual standards.

Requirements

• Passion for the Urban Outfitters brand.
• Leadership experience.
• Experience being a team player.
• Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

Responsibilities

• Act as a brand representative who reflects company values and leads by example in delivering extraordinary customer service and genuine customer connections.
• Use customer feedback to understand customer perspectives and improve interactions.
• Deliver a seamless omnichannel shopping experience using available service tools, including MPOS, POS, in-store pickup, and curbside pickup.
• Facilitate an energized pace and positive service environment as floor service leader; communicate daily sales goals and key metrics while maintaining floor and zone needs.
• Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
• Exercise decision-making and multitasking capabilities while prioritizing service over tasks.
• Participate in daily opening and closing office procedures, operational tasks, and projects in support of the store management team.
• Work with key partners to process shipments, restock, and place products while maintaining visual and display standards; ensure omnichannel orders are processed accurately and promptly.
• Follow safety standards, maintain inventory accuracy, reduce product loss, and comply with company policies and procedures to support store profitability.
• Contribute to an inclusive work environment by listening actively and seeking different perspectives.
• Support new-hire onboarding, orientation, and training, and provide the leadership team with feedback on associate performance and promotability.
• Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.
• Remain open and responsive to feedback, develop new skills, and enhance the customer experience through positive, authentic interactions.

Benefits

• Medical, dental, and vision benefits; availability and eligibility may depend on location and employment status.
• Paid time off (PTO); availability and eligibility may depend on location and employment status.
• Employee discounts; availability and eligibility may depend on location and employment status.
• Retirement savings; availability and eligibility may depend on location and employment status.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed