Key Holder Jobs

About The Position

Requirements

• Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.
• Proficiency in the Crafting and Joy Creating Department.

Responsibilities

• Co-facilitate bakery opening and closing, including balancing cash drawers and making bank deposits.
• Suggest creative solutions, such as add-ons and retail items, to create an exceptional guest experience.
• Assist guests with orders in person and by phone.
• Operate and balance the POS accurately and efficiently.
• Maintain current and complete knowledge of prices, products, and promotions.
• Coordinate the timing of orders between Guest Services and Bakery Departments.
• Co-manage special-order fulfillment via web and email for individual guests and corporate accounts, including large or complex orders and deliveries.
• Help coordinate and participate in local community events that support marketing and brand-building.
• Keep the Crafting/Joy Creator area clean and sanitized, including crafting bins, drawers, and the BOH POS station.
• Perform duties in the Crafting and Joy Creating Department.
• Ensure managerial daily instructions are completed.
• Uphold company policies and food safety standards.
• Price and organize retail merchandise, ensuring products are accurately labeled and properly stocked or stored in designated bins.
• Monitor, prioritize, and respond to emails and customer inquiries professionally and promptly.
• Review and manage GEM cases, resolving issues in the system and coordinating follow-up with management as needed.
• Communicate with fundraising groups to obtain updates, gather event details, and accurately enter information into the system.
• Create, maintain, and close house accounts and follow up on outstanding accounts to support accurate recordkeeping.
• Assist with receiving, loading, and unloading deliveries from shipping vendors and suppliers, working with the team to handle inventory efficiently.
• Maintain organization and accuracy while supporting daily store operations, customer service, and administrative and operational tasks as needed.
• Assist other departments as needed.

Benefits

• Training and development
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Performance-based bonus
• Free uniform
• Opportunity for quarterly bonuses