Key Holder (Full Time)

Boot Barn • Gainesville, GA

12d • Onsite

About The Position

The Key Holder engages with customers, creates an exceptional in-store experience, and provides leadership and support to store partners. The role demonstrates selling and service expertise, product knowledge, visual merchandising skills, and point-of-sale proficiency while embodying Boot Barn’s Mission, Vision, and Values. In partnership with the leadership team, the Key Holder helps drive activity to exceed store sales goals, develop the team, and complete assigned operational procedures.

Boot Barn describes its workplace as collaborative and community-oriented, where partners support one another, value belonging, and work together to make a positive impact. The position may require up to 10% travel to support local stores. The physical work is generally moderate, involving mostly standing, walking, bending, and frequent lifting. The workspace is clean, orderly, properly lighted and ventilated, and has moderate noise levels.

Requirements

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management, and organizational skills.
• Availability to work a variety of shifts, including nights, weekends, and holidays, to meet business needs.
• Scheduling flexibility and willingness to work extended hours when necessary.
• Ability to travel up to 10% to support local stores, as needed.
• Ability to stand, walk, and squat for more than 50% of the work shift.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers.
• Vision abilities including close, distance, and peripheral vision, depth perception, and adjustment of focus.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

• Foster a service and selling culture, exceed customer expectations, and build long-standing customer relationships.
• Develop expertise in product categories and communicate product features and benefits to customers.
• Maintain and achieve measurable goals, including units per transaction, average dollar per transaction, item add-ons, and customer information capture rates.
• Understand current merchandise promotions and advertisements.
• Maintain company merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and store housekeeping.
• Assist with processing merchandise and monitor and replenish floor stock.
• Complete sales transactions accurately and efficiently and maintain proper cash and media accountabilities at point-of-sale registers.
• Partner with the store leadership team to develop skills and improve performance metrics.
• Complete opening and closing procedures to company standards and comply with time and attendance policies and procedures.
• Adhere to and enforce applicable local, federal, and state laws, as well as company policies, procedures, and practices.
• Perform other duties assigned by management.
• Demonstrate high-quality work, attendance, and appearance.
• Support team development through clear expectations, consistent coaching, and skills development.
• Address conflict directly and professionally, promoting communication and resolution.
• Apply knowledge of store operations, performance drivers, and goals to support business performance.

Benefits

• Competitive hourly rate plus sales incentives (SPIFFS) and monthly store sales bonus.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed