Key Holder

Nothing Bundt Cakes #152•Harlingen, TX

12d•$10 - $13

About The Position

The Key Holder supports the Manager with daily bakery operations, including opening and closing procedures. As a Joy Creator, the Key Holder provides exceptional guest service, creates a warm and welcoming atmosphere, processes transactions accurately, and assists guests in person and over the phone. The role also performs Crafting Department responsibilities, helps maintain cleanliness and organization, and completes clerical and administrative tasks that support smooth bakery operations and an outstanding guest experience. The Key Holder must be flexible to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands. Compensation is $10.00–$13.00 per hour.

Requirements

Flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.
Proficiency in the Crafting and Joy Creating Department.

Responsibilities

Co-facilitate bakery opening and closing, including balancing cash drawers and making bank deposits.
Suggest creative solutions, such as add-ons and retail items, to create an exceptional guest experience.
Assist guests with orders in person and by phone.
Operate and balance the POS accurately and efficiently.
Maintain current and complete knowledge of prices, products, and promotions.
Coordinate the timing of orders between Guest Services and Bakery Departments.
Co-manage special-order fulfillment via web and email for individual guests and corporate accounts, including large or complex orders and deliveries.
Help coordinate and participate in local community events that support marketing and brand-building.
Keep the Crafting/Joy Creator area clean and sanitized, including crafting bins, drawers, and the BOH POS station.
Perform duties in the Crafting and Joy Creating Department.
Ensure managerial daily instructions are completed.
Uphold company policies and food safety standards.
Price and organize retail merchandise, ensuring products are accurately labeled and properly stocked or stored in designated bins.
Monitor, prioritize, and respond to emails and customer inquiries professionally and promptly.
Review and manage GEM cases, resolving issues in the system and coordinating follow-up with management as needed.
Communicate with fundraising groups to obtain updates, gather event details, and accurately enter information into the system.
Create, maintain, and close house accounts and follow up on outstanding accounts to support accurate recordkeeping.
Assist with receiving, loading, and unloading deliveries from shipping vendors and suppliers, working with the team to handle inventory efficiently.
Maintain organization and accuracy while supporting daily store operations, customer service, and administrative and operational tasks as needed.
Assist other departments as needed.