Retail Key Holder

Kendra Scott•Ardmore, PA

12d

About The Position

As a Key Holder, you support the Store Leadership Team by delivering strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. You are passionate about driving results, amplifying the brand’s purpose, and representing Kendra Scott’s culture positively. The role focuses on providing exceptional customer experiences, developing Stylists, supporting sales and store productivity, building brand awareness through community initiatives, maintaining safety and asset-protection standards, and flexing among the salesfloor, Color Bar™, events, and back-of-house duties. You also help resolve guest concerns, coach and encourage teammates, and contribute to a collaborative and accountable team environment.

Requirements

Must be over the age of 18.
Retail and/or customer service experience is required.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to work a flexible and changing schedule to meet business needs, including evening, weekend, and holiday shifts.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Genuine passion for providing exceptional customer service and developing customer relationships.
Genuine enthusiasm for fashion, keeping up with trends, and helping others develop personal style.
Growth mindset and strong desire to learn, grow, and embrace new ideas.
Genuine passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests, and help make a Difference in their Day.
Train and develop Stylists so they can provide exceptional guest experiences.
Support sales by helping maximize store productivity and build guest connections.
Assist with philanthropic efforts and community initiatives, and help achieve event and giveback goals.
Maintain store safety standards, follow asset-protection standards, and adhere to company policies and procedures.
Educate guests and team members about products and personal style, and recommend products to meet guests’ needs.
Flex among the salesfloor, Color Bar™, events, and back-of-house tasks as needed.
Support teammates in providing positive guest experiences and contribute ideas and feedback.
Proactively resolve guest concerns and take action to ensure positive experiences.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.
Assist with daily store operations as needed.