FP Movement Key Holder

Urban Outfitters•Marina Del Rey, CA

12d•Onsite

About The Position

A Key Holder collaborates with the management team to supervise store operations and help lead an engaging, inspiring environment for customers and team members. The role supports sales, awareness of key metrics, and the development of others while delivering a personalized FP Movement customer experience. The Key Holder also supports store operations, visual standards, inventory accuracy, safety, and communication across the store team.

Requirements

Passion for FP Movement and/or a connection to the local fitness community.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the brand.

Responsibilities

Act as a brand ambassador and partner with store leadership to create an engaging experience for FP Movement customers.
Create selling initiatives that enhance the customer experience and encourage personalized service, product recommendations, and lasting customer relationships.
Promote FP Movement events and support their execution with fitness and wellness partners.
Use in-store and online technology to stay informed about events and special offers and enhance the omni-channel customer experience.
Exercise sound decision-making and multitasking while prioritizing customer service.
Help manage the store environment and customer experience by maintaining an energized pace, positive team atmosphere, daily zone management, and focus on sales.
Teach and share product knowledge, brand messaging, and exceptional customer interaction practices using available company resources.
Support daily office procedures, store operations, and store maintenance.
Coordinate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omni-channel orders are processed accurately and promptly.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first environment and encourage open dialogue, follow-through, and team support.
Collaborate with leadership on communications, share information with the team, and participate in daily meetings and check-ins.
Remain open to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team, and take responsibility for personal development and professional growth.