FP Movement Key Holder

Urban Outfitters•Charleston, SC

10d•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and helping create an engaging, inspiring environment for customers and the team. The role supports sales, awareness of key metrics, and team development. It serves as a brand ambassador for FP Movement and contributes to personalized customer service, event engagement, team leadership, store operations, and visual standards.

Requirements

Passion for FP Movement and/or a connection to the local fitness community.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the brand.

Responsibilities

Act as a brand ambassador and partner with store leadership to create an engaging experience for FP Movement customers.
Create selling initiatives that enhance the customer experience and encourage personalized service, product recommendations, and lasting customer relationships.
Promote FP Movement events and support their execution with fitness and wellness partners.
Use technology to stay informed about store and online events and special offers and provide an omni-channel customer experience.
Exercise decision-making and multitasking while prioritizing customer service over tasks.
Help manage the store environment and customer experience, including team energy, daily zone management, and sales.
Teach and share product knowledge, brand messaging, and exceptional customer interaction practices using available resources.
Support daily office procedures, store operations, and maintenance.
Work with key partners on shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omni-channel orders are processed accurately and on time.
Follow safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Promote an inclusive, people-first environment and encourage open dialogue, follow-through, and support for the store team.
Collaborate with leadership on communications, share information with the team, and participate in daily meetings and check-ins.
Remain open to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team and take responsibility for personal development and professional growth.