FP Movement Key Holder

Urban Outfitters•Oklahoma City, OK

11d•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and creating an engaging, inspiring environment for customers and team members. The role helps drive sales, build awareness of key metrics, and contribute to the development of others. As a brand ambassador, the Key Holder partners with store leadership to create an experience that appeals to FP Movement customers. The role supports personalized selling, customer relationships, events with fitness and wellness partners, and use of technology to share information about in-store and online events and offers. The Key Holder participates in managing the store environment and customer experience, teaches product knowledge and brand messaging, and supports daily operations, shipment processing, restocking, visual standards, and timely omni-channel order processing. The role also supports safety, inventory accuracy, loss reduction, and compliance with company policies and procedures. The position promotes inclusive communication, supports and develops the Stylist team, responds to feedback, and takes responsibility for personal development and professional growth.

Requirements

Passion for FP Movement and/or a connection to the local fitness community.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the brand.

Responsibilities

Act as a brand ambassador and partner with store leadership to create an engaging experience for FP Movement customers.
Create selling initiatives and encourage personalized service, product recommendations, and lasting customer relationships.
Promote FP Movement events and support their execution with fitness and wellness partners.
Use technology to stay informed about events and special offers in store and online.
Help manage the store environment and customer experience, including team energy, daily zones, and sales.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions.
Participate in daily office procedures, store operations, and store maintenance.
Collaborate with key partners on shipment processing, restocking, product placement, and visual and display standards.
Ensure omni-channel orders are processed accurately and promptly.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Encourage open dialogue and follow-through, and help ensure the store team is heard and supported.
Collaborate with leadership on communications, share information with the team, and participate in daily meetings and chat-ins.
Remain open to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team and take responsibility for personal development and professional growth.