Shinola Retail Key Holder - Great Lakes Crossing Outlets

Shinola- Retail • Auburn Hills, MI

8d • Onsite

About The Position

Shinola is a Detroit-based luxury design brand founded in 2011, creating handcrafted watches, leather goods, jewelry, and other products. The Retail Key Holder helps deliver the brand’s guest experience, build customer relationships, support team development, and maintain effective store operations. This role supports the Store Manager and contributes to a hospitable, consistent shopping experience while helping achieve revenue and performance goals.

The position includes hourly compensation starting at $16.50 per hour, negotiable based on experience and qualifications, with potential monthly bonuses tied to store financial performance. Shinola describes its total rewards program as including paid time off and corporate holidays for full-time team members, medical, dental, and vision coverage for eligible full-time and part-time regular team members, a 401(k) with company match, an employee assistance program, pet insurance, merchandise discounts, and a complimentary employee watch.

Requirements

• High school diploma.
• At least 1 year of specialty retail leadership experience.
• Strong organizational skills.
• Strong written and verbal communication skills.
• Excellent relationship-building and networking experience.
• Critical-thinking skills.
• Must be at least 18 years old.

Responsibilities

• Exceed revenue targets and provide a consistent, hospitable guest experience using the brand’s experience standards: A Warm Welcome, Creating a Connection, Product Love, and Community Building.
• Conduct in-person and virtual shopping appointments, participate in product knowledge, operations, and guest service training, and facilitate guest repairs.
• Lead store experience standards and coach and develop team members according to their development levels.
• Use KPIs to motivate the team and drive performance.
• Use Salesforce to capture customer information, maintain detailed client profiles, and build long-term customer relationships.
• Execute brand outreach strategies communicated via bolt to strengthen guest connections and drive revenue.
• Support the Store Manager with coaching, team development, and conflict resolution.
• Support store operations by enforcing company programs, initiatives, policies, and procedures, including time and attendance and standards of conduct and ethics.
• Control expenses and complete tasks in a timely manner.
• Follow loss prevention standards and shipping and handling guidelines for product transfers, liquidations, and RTVs.
• Monitor store supply levels and budget to help keep the store stocked and operating effectively.
• Manage visual merchandising standards and ensure displays follow company guidelines.

Benefits

• Potential monthly bonus based on store financial performance.
• Employee hiring referral bonus.
• Paid corporate holidays for full-time team members.
• Accrued paid vacation days for full-time team members.
• Paid float days for full-time team members.
• Medical, dental, and vision coverage for eligible full-time and part-time regular team members.
• 401(k) with company match.
• Employee assistance program (EAP).
• Pet insurance.
• Merchandise discounts.
• Complimentary employee watch.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED