Shinola Retail Key Holder - Washington, DC - Logan Circle

Shinola- Retail • Washington, DC

7d • $19 - $21 • Onsite

About The Position

Shinola is a Detroit-based luxury design brand founded in 2011, creating durable, handcrafted goods including timepieces, leather goods, and jewelry. Its retail locations connect guests with the brand’s products and commitment to quality, manufacturing, and design. The Retail Key Holder contributes to the store’s performance by delivering a consistent guest experience, supporting team development and store operations, and helping build lasting customer relationships.

The role supports sales and guest service, coaches team members on experience standards, uses customer relationship tools and outreach strategies, and assists the Store Manager with team development and conflict resolution. It also helps maintain store operations, inventory and supply levels, loss-prevention standards, shipping and handling procedures, and visual merchandising.

This is an hourly position with a starting pay range of $19.25–$21.35 per hour. Compensation may be negotiated based on experience and qualifications. The role is eligible for a potential monthly bonus based on store financial performance and an employee referral bonus. Some benefits and paid time off are limited to specified employee-status groups.

Requirements

• High school diploma.
• At least 1 year of specialty retail leadership experience.
• Strong organizational skills.
• Strong written and verbal communication skills.
• Excellent relationship-building and networking experience.
• Critical-thinking skills.
• Must be at least 18 years old.

Responsibilities

• Exceed revenue targets and build guest relationships by delivering consistent hospitality and following brand experience standards: A Warm Welcome, Creating a Connection, Product Love, and Community Building.
• Conduct in-person and virtual shopping appointments.
• Participate in monthly product knowledge, operational, and guest service training.
• Facilitate guest repairs.
• Lead store experience standards and coach and develop team members according to their development levels.
• Use KPIs to motivate the team and drive performance.
• Use guest experience tools to capture detailed customer information, maintain client profiles, and build long-term relationships.
• Carry out brand outreach strategies communicated via bolt to strengthen connections and drive revenue.
• Maintain a proactive selling culture focused on long-term relationships and the company’s brand values.
• Use company development tools to recognize team members’ development levels and support continuous improvement and growth.
• Support the Store Manager with coaching, team development, and conflict resolution.
• Support store operations by enforcing company programs, initiatives, policies, and procedures.
• Follow Time & Attendance policies and the Standards of Conduct and Ethics.
• Control expenses and complete tasks in a timely manner.
• Follow loss-prevention standards to protect the sales floor and product.
• Follow shipping and handling guidelines for product transfers, liquidations, and returns to vendor (RTVs).
• Monitor and manage store supply levels and budget.
• Maintain visual merchandising standards and ensure displays align with company guidelines.

Benefits

• Potential monthly bonus based on store financial performance.
• Employee hiring referral bonus.
• Paid corporate holidays for full-time-status team members.
• Accrued paid vacation days for full-time-status team members.
• Paid float days for full-time-status team members.
• Medical, dental, and vision coverage for full-time and part-time regular-status team members.
• 401(k) with company match.
• Employee assistance program (EAP).
• Pet insurance.
• Merchandise discounts.
• Complimentary employee watch.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED