Retail Key Holder

Skechers • Queenstown, MD

13d

About The Position

The Retail Key Holder, also known as a Floor Leader, is an entry-level retail leadership role at Skechers. The role contributes to store operations, supports sales goals, and mentors team members while helping maintain a premium shopping environment. The Key Holder engages customers with product advice, supervises daily operations, and helps ensure security protocols and operational standards are followed. The position also includes merchandising, restocking, inventory oversight, problem solving, and collaboration with store management.

Requirements

• Ability to work a varied schedule, including evenings, weekends, and holidays.
• Problem-solving skills to resolve issues that may arise in the store.
• Strong organizational skills for managing inventory, staffing, and other operational tasks.
• Ability and desire to foster a respectful, safe, and fun environment for store employees.
• Comfort mentoring team members and communicating with all levels of the store team.
• Ability to act with confidentiality and urgency.
• Sales skills to drive revenue growth and meet targets.
• Excellent written, verbal, and interpersonal communication skills.
• Must be at least 18 years of age at the time of application.

Nice To Haves

• High school diploma or equivalent preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in the retail, restaurant, or hospitality industry is preferred but not required.

Responsibilities

• Engage with customers and provide expert advice on Skechers products to support a positive shopping experience and help customers find the right fit.
• Supervise daily store operations, including opening and closing procedures as required, and ensure security protocols and operational standards are maintained.
• Mentor and support team members in customer service, sales, and daily operations.
• Contribute to store and individual sales targets by using effective selling techniques and promoting key Skechers products.
• Execute merchandising plans, restock products, and maintain store cleanliness.
• Oversee stock and inventory routines and collaborate with store management on operational needs.
• Identify and resolve in-store challenges to support a smooth customer experience.

Benefits

• Competitive pay with regular increases.
• Discounts on Skechers footwear, apparel, and accessories, including Friends and Family discounts.
• Flexible schedules to support work-life balance.
• On-the-job training in retail leadership, customer service management, and store operations.
• Opportunities for career advancement in retail management.
• Additional benefits and perks to be reviewed during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED