Retail Key Holder

Kendra Scott•Novi, MI

12d

About The Position

As a Key Holder, you support the Store Leadership Team by delivering strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations and provide input on training, motivating, and celebrating Stylists and team members. The role calls for a passion for driving results and amplifying the brand purpose, while representing Kendra Scott’s culture positively. You model and teach WOW service, help train and develop Stylists, and ensure guests feel welcome and seen. You contribute to store productivity and sales by building guest connections, assist with philanthropic and community initiatives, and help achieve event and giveback goals. You uphold safety, asset-protection, and company standards; share product and styling knowledge; and flex between the Salesfloor, Color Bar™, Events, and Back of House. You collaborate with the team, proactively resolve guest concerns, and use feedback and real-time coaching to help others succeed. Kendra Scott is a fashion-lifestyle brand founded on Family, Fashion, and Philanthropy. The company describes its employees and customers as central to the brand and emphasizes giving back. It is an equal opportunity employer that values diversity.

Requirements

Must be over 18 years of age.
Retail and/or customer service experience is required.
Must be available to work at least 30 hours per week, including nights and weekends.
Must be able to work a flexible and changing schedule to meet business needs, including evening, weekend, and holiday shifts.
Ability to lift and move at least 50 pounds.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least six hours per shift.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Genuine passion for exceptional customer service and developing customer relationships.
Enthusiasm for fashion, personal styling, and keeping up with trends.
Growth mindset and desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Support the Store Leadership Team and assist with daily store operations as needed.
Deliver WOW guest experiences by modeling and teaching WOW service and connecting with guests.
Train and develop Stylists to provide strong guest experiences.
Help drive sales and store productivity by building guest connections.
Assist with brand-awareness efforts, philanthropic activities, community initiatives, events, and giveback goals.
Maintain store safety and asset-protection standards and follow company policies and procedures.
Educate guests and team members about product details and make appropriate product and styling suggestions.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Collaborate with and support team members, share ideas, and contribute to mutual accountability.
Proactively address and resolve guest concerns.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.