Assistant Store Manager - Great Lakes Crossing Outlets, Auburn Hills, MI
About The Position
The Assistant Store Manager assists the Store Manager in overseeing daily retail store operations to support maximum sales and profitability. The role involves merchandising execution, expense and inventory management, training and development, human resources support, and delivering outstanding customer service. The Assistant Store Manager is responsible for the quality and performance of store staff, compliance with company policies and operational standards, and helping the store meet budget and shrink goals. The position requires a flexible schedule that may include days, nights, weekends, and holidays, with a standard work week not to exceed 40 hours. The employee may work in multiple stores within the assigned district and must be willing to travel by car, plane, or train.
Requirements
- At least one year of retail management experience.
- Solid knowledge of business and excellent command of English to communicate effectively with management, associates, and customers.
- Strong interpersonal skills, including poise, tact, and diplomacy when handling sensitive and confidential situations.
- Ability to think strategically, plan, and organize effectively.
- Ability to maintain professionalism in all situations.
- Proficient analytical ability to gather and summarize data for reports, solve administrative problems, and prioritize work.
- Results-driven, with critical and creative thinking, project management, time management, analytical, and organizational skills.
- Ability to exercise discretion, maintain confidentiality, and use independent judgment, compassion, and diplomacy.
- Ability to plan, organize, multitask, set priorities, and respond proactively to changing demands from multiple sources.
- Ability to execute directives with precision and consistency.
- Working knowledge of Microsoft Office products.
- Willingness to work in multiple stores in the assigned district.
- Reliable transportation and willingness to travel by car, plane, or train.
- Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
- Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment with flexibility.
Responsibilities
- Support the Store Manager with daily store operations and the execution of merchandising, expense, and inventory practices.
- Oversee the quality and performance of retail store staff and ensure compliance with company policies and procedures.
- Model effective leadership and encourage commitment to store goals and training standards.
- Assist with recruiting, selecting, training, and developing store personnel.
- Assist with and provide feedback to the Store Manager on annual performance evaluations for store employees.
- Assist with expense management and develop strategies to help stores perform within budget.
- Help monitor and identify loss or inventory inconsistencies so the store can meet or exceed company shrink goals.
- Monitor and control operational compliance, safety, and business standards.
- Support training employees in suggested selling and merchandising techniques.
- Uphold customer service standards and provide a friendly environment where customers receive outstanding service.
- Assist with accurate and regular merchandise inventory counts.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
