Full Time Key Holder - Wrentham

Rhone Apparel•Wrentham, MA

1d•Onsite

About The Position

The Retail Key Holder works on the frontlines to ensure every customer has a positive and comfortable experience and represents Rhone and its core principles. The role leads the sales floor, supports and mentors team members, and opens and closes the store as needed. The position calls for a passion for fitness and a healthy lifestyle. The Key Holder delivers customer-first service and product recommendations, supports store operations and visual merchandising, and helps maintain an organized stockroom. The role works with the store management team and customers, team members, and business partners to support store goals and a productive, inclusive team culture. This is a full-time position based in Wrentham, Massachusetts, paying $20–$26 per hour. The schedule is flexible and includes evenings, weekends, and holidays, with a minimum availability of 30 hours across four days per week. The role reports to the Store Manager.

Requirements

Strong interpersonal communication and customer service skills.
Strong organizational, time-management, and multitasking skills.
Positive attitude and upbeat personality.
Ability to use technology effectively and engage with customers and the team to meet goals.
Willingness to learn, receive feedback, and take action as required.
Ability to learn procedural knowledge through on-the-job training.
Ability to handle customer interactions and potential issues courteously and professionally.
Ability and desire to work in a tight-knit team environment.
Willingness to work a flexible schedule, including evenings, weekends, and holidays.
Availability to work at least 30 hours across four days per week.
Must adhere to scheduled shifts and be punctual.
Ability to lift 25 pounds.
Comfortable climbing ladders, moving around regularly, and standing for extended periods.
Must be legally authorized to work in the United States.
Must be at least 18 years old.

Nice To Haves

Background in operations.

Responsibilities

Lead the sales floor by driving store vision and purpose and serving as a point of contact for customer service and operational questions.
Mentor team members by modeling excellent customer experiences and product knowledge.
Provide timely feedback and recognition to Retail Sales Associates.
Foster and support a productive employee culture.
Gather feedback from customers and team members, and share observations with store management.
Deliver results while prioritizing customers and applying an omni-channel mindset.
Build relationships with customers, team members, and business partners.
Educate customers about Rhone product features and benefits, assess their needs, and recommend products.
Maintain the presentation of the sales floor, product, signage, and displays in accordance with visual merchandising standards.
Work with store management to ensure shipping and receiving follow Company standards.
Keep the stockroom neat and organized according to company standards.
Take initiative by assisting with tasks, asking questions, and sharing ideas.
Demonstrate inclusive behavior with team members and customers.
Open and close the store as needed.