Key Holder Jobs

About The Position

Requirements

• Must be over the age of 18.
• Ability to lift and move at least 50 lbs.
• Ability to bend, squat, twist, and reach.
• Ability to stand and/or walk for at least 6 hours per shift.
• Ability to work a flexible schedule, including evening, weekend, and holiday shifts.
• Retail and/or customer service experience is required.
• Must be available to work at least 30 hours per week, including nights and weekends.
• Ability to accommodate a changing schedule.

Nice To Haves

• Genuine passion for providing exceptional customer service and developing customer relationships.
• Strong problem-solving skills and a positive attitude under pressure.
• Strong organizational and communication skills.
• Enthusiasm for fashion, keeping up with trends, and helping others develop their personal style.
• A growth mindset and desire to learn, grow, and embrace new ideas.
• Passion for giving back and serving the community.
• Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

• Model and teach WOW service principles, connect with guests, and ensure they feel welcome and seen.
• Train and develop Stylists to provide exceptional guest experiences.
• Help drive sales by maximizing store productivity and building guest connections.
• Assist with building brand awareness through philanthropic efforts and community initiatives, and help achieve event and giveback goals.
• Maintain store safety standards, follow Asset Protection standards, and adhere to company policies and procedures.
• Educate guests and team members about products and personal style, and recommend products to meet guest needs.
• Flex between the Salesfloor, Color Bar, Events, and Back of House as needed.
• Collaborate with and support team members to provide positive guest experiences.
• Proactively resolve guest concerns and take on new opportunities and challenges.
• Set clear, attainable goals and provide ongoing feedback through real-time coaching.