Key Holder

Tory Burch • Miami, FL

5d

About The Position

The Key Holder helps deliver a transformational client experience, build the Tory Burch brand, and drive sales in a high-volume retail environment. The role combines personal selling and customer relationship building with product knowledge, brand communication, and adherence to sales and operational policies. It also includes visual and operational support, loss prevention, and responsibility for store opening and closing procedures, including handling register funds, bank deposits, registers, and store security. The Key Holder works collaboratively with a team focused on excellent service and memorable customer experiences.

Requirements

• 2–4 years of experience in a high-volume, customer-driven retail environment.
• Strong personal selling and customer relations experience.
• Verbal and written communication skills.
• Open availability for a flexible schedule that meets business needs, including overnights, evenings, holidays, and weekends.

Nice To Haves

• A sense of humor.

Responsibilities

• Build and maintain new and existing customer relationships to drive business and meet personal sales goals.
• Create a strong customer experience by using selling skills and extensive product knowledge.
• Communicate the Tory Burch brand philosophy and lifestyle to customers and colleagues.
• Follow and maintain sales and operational policies and procedures.
• Support visual and operational aspects of the role and contribute to loss prevention.
• Perform store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the store.

Benefits

• Competitive pay and rewards for high performance.
• Benefits intended to support mental and physical health, financial security, and overall wellness.
• Employee discount and access to exclusive special offers.
• Retail Excellence Programs in areas such as styling, coaching, and brand ambassadorship.
• Paid volunteer days and opportunities to give back through the Tory Burch Foundation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed