FP Movement Key Holder

Urban Outfitters•Los Angeles, CA

4d•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and leading an engaging, inspiring environment for customers and the team. The role supports sales, builds awareness of key metrics, and contributes to developing others. As a brand ambassador, the Key Holder helps create an experience that appeals to FP Movement customers, promotes events, and supports engagement with fitness and wellness partners. The role also helps lead the team, maintain a positive and energized store environment, share product knowledge and brand messaging, and deliver exceptional customer interactions. The Key Holder supports daily store procedures and maintenance, shipment processing, restocking, product placement, visual standards, and accurate, timely omni-channel order processing. The role also supports safety, inventory accuracy, loss reduction, company policies, inclusive communication, and the development of the Stylist team.

Requirements

Passion for FP Movement and/or a connection to the local fitness community.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the brand.

Responsibilities

Act as a brand ambassador and reflect company values while collaborating with store leadership to create an engaging experience for FP Movement customers.
Create selling initiatives that enhance customer experience and encourage personalized service, product recommendations, and lasting customer relationships.
Promote FP Movement events and support their execution with fitness and wellness partners.
Use technology to stay informed about in-store and online events and special offers.
Help manage the store environment and customer experience by maintaining an energized pace, positive team atmosphere, daily zone management, and sales focus.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions.
Participate in daily office procedures, store operations, and store maintenance.
Coordinate shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omni-channel orders are processed accurately and on time.
Follow store safety standards, support inventory accuracy and product-loss reduction, and uphold company policies and procedures.
Support an inclusive, people-first philosophy and encourage open dialogue, follow-through, and team members feeling heard and supported.
Collaborate with leadership, respond to communications, share information with the team, and participate in daily meetings and chat-ins.
Remain open and responsive to feedback, proactively solve problems, and contribute positively to the work environment.
Guide and develop the Stylist team and take responsibility for personal development and professional growth.