Retail Key Holder
About The Position
The Retail Key Holder assists the management team with day-to-day store operations and helps deliver Crossroads’ fun, fashion-centered, affordable shopping and selling experience. The role supports an inclusive environment for customers and employees and helps lead the team in providing service, education, and a welcoming atmosphere. Keyholders learn the operations of a second-hand retail business, including buying, merchandising, and inventory practices. They help build customer trust and support the sustainable fashion movement. The position offers paths for advancement and ongoing professional development. The wage range is $19.97–$22.25 per hour. Employees must be able to work at least 30 hours per week. Medical, dental, and vision insurance are offered to employees working at least 20 hours per week.
Requirements
- At least 6 months of prior supervisory experience in retail.
- A good eye for fashion and current trends.
- Ability to work a minimum of 30 hours per week.
- Must be authorized to work in the United States.
- Team-oriented, authentic, adaptable, people-first, and comfortable training others.
Responsibilities
- Assist the management team with day-to-day store operations.
- Lead by example in greeting customers and creating a welcoming, fun, and inclusive environment.
- Prioritize and delegate tasks, including coordinating breaks and responding to customer lines and changing store needs.
- Explain the store’s buying and selling process to customers and encourage them to sell their clothing.
- Act with integrity and embody the company’s values of service, inclusion, and education.
- Support and train teammates with patience.
- Adapt to changing needs and support customers and the team as needed.
- Show reliability by arriving on time and ready to work.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Paid time off, including sick paid time off and vacation time
- 401(k) with matching contributions up to 6% when eligible; Roth and traditional options
- Employee merchandise discount
- Flexible scheduling
- Time-and-a-half pay for select holidays
- Paid holidays; store is closed on Thanksgiving and Christmas
- Commuter benefits with a monthly contribution and match
- Earned wage access through ZayZoon
- Training and development
- Opportunities for advancement and professional development
- Team bonding opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
