Retail Key Holder

Kendra Scott•Santa Rosa, CA

10d

About The Position

As a Key Holder, you support the Store Leadership Team by delivering strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. The role calls for a passion for driving results and amplifying the brand’s purpose while representing Kendra Scott’s culture in a positive and distinctive way. You model and teach WOW service, build guest connections, provide product and styling guidance, and help develop Stylists. You support sales and store productivity, community initiatives and giveback goals, store safety and asset protection, and effective teamwork. You flex across the salesfloor, Color Bar, events, and back of house, and use coaching and proactive problem-solving to support positive guest experiences.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Genuine enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
A growth mindset and strong desire to learn, grow, and embrace new ideas.
A genuine passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests, and ensure guests feel welcome and seen.
Train and develop Stylists to provide WOW guest experiences.
Help drive sales by maximizing store productivity and building guest connections.
Assist with brand awareness, philanthropic efforts, community initiatives, and event and giveback goals.
Maintain store safety standards, follow asset protection standards, and adhere to company policies and procedures.
Educate guests and team members about product details and provide product and personal styling suggestions.
Flex between the salesfloor, Color Bar, events, and back of house as needed.
Collaborate with the team and support guest experiences, including behind-the-scenes work.
Proactively resolve guest concerns and take on new opportunities and challenges with urgency and enthusiasm.
Set attainable goals and provide ongoing feedback and real-time coaching to help others succeed.
Assist with daily store operations and provide input on training, motivating, and celebrating team members.