FP Movement Key Holder

Urban Outfitters•Glendale, CA

5d•Onsite

About The Position

A Key Holder collaborates with the management team in supervising store operations and helping create an engaging, inspiring environment for customers and the team. The role supports sales, builds awareness of key metrics, and contributes to developing others. As a brand ambassador, the Key Holder helps deliver personalized customer experiences connected to wellness and fitness, supports store events, and uses technology to stay informed about events and offers. The position also assists with team leadership, daily operations, visual standards, inventory accuracy, communication, and the development of Stylist team members.

Requirements

Passion for FP Movement and/or a connection to the local fitness community.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the brand.

Responsibilities

Act as a brand ambassador and partner with store leadership to create an engaging experience for FP Movement customers.
Create selling initiatives that enhance the customer experience and encourage lasting customer relationships through personalized service, product recommendations, and shared interests in wellness and fitness.
Promote FP Movement events and support their execution in collaboration with fitness and wellness partners.
Use technology to stay informed about in-store and online events and special offers, supporting an omni-channel customer experience.
Participate as an elevated team member by exercising decision-making and multitasking while prioritizing service.
Help manage the store environment and customer experience by maintaining an energized pace, fostering team positivity, managing the daily zone, and driving sales.
Teach and share product knowledge, brand messaging, and approaches to exceptional customer interactions using available resources.
Support daily office procedures, store operations, and store maintenance.
Collaborate with partners on shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omni-channel orders are processed accurately and on time.
Follow safety standards and inventory accuracy practices, help reduce product loss, and uphold company policies and procedures.
Support an inclusive, people-first philosophy and encourage open dialogue, follow-through, and team members feeling heard and supported.
Collaborate with the leadership team on communications, share information with the team, and participate in daily meetings and check-ins.
Remain open and responsive to feedback, develop new skills, and contribute optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team and take responsibility for personal development and professional growth.